Comments on: Samsung PN58A650 Review – 58-inch Plasma HDTV http://www.youreviewelectronics.com/reviews/plasma-tv-reviews/samsung-pn58a650-review/ HDTV and Electronics Reviews - Guides to LCD, Plasma, Projection and other Technologies Tue, 10 Nov 2009 03:50:36 -0800 hourly 1 By: Matt Elawady http://www.youreviewelectronics.com/reviews/plasma-tv-reviews/samsung-pn58a650-review/comment-page-1/#comment-1489 Matt Elawady Sun, 01 Nov 2009 17:25:28 +0000 http://www.youreviewelectronics.com/?p=556#comment-1489 Samsung is worst Tv manufacturer, if you buy their products you are in for a bad surprise if anything goes wrong. I bought a 58 inch plasma tv that lost sound and picture 30 days after purchase. Store directed me to Samsung who has the world worst customer service. They are useless. They send parts for repairs 7 days later. Their repair technician shows up and replaces the parts, still no picture no sound and the tv began to generate screeching sounds. The technician also managed to crack the glass screen in five different places. It turns out Samsung contracts out their repairs, and they and along with their contractor can't make up their minds as to how the tv will get fixed. Meantime, I have gone through three different levels of Samsung customers service, contacted their repair contractors several time, and no one seems to know how the tv is going to get repaired. I paid $2500 for a tv that's a piece of junk. Samsung meanwhile seems to be unwilling, to do anything that will help me get a tv that works. Their Executive Customer Service, next level up, says I have to wait until all avenues are exhausted according to Samsung's policy. No one is able to explain to me what policy advocates for leaving a customer with broken down tv for over two week and no idea of when or how the tv will be repaired. Apparently, Samsung and their contractor can’t or unable to decide who is responsible for If you buy Samsung products, be aware you are dealing with one of the most inept manufacturers in the business. Samsung is worst Tv manufacturer, if you buy their products you are in for a bad surprise if anything goes wrong. I bought a 58 inch plasma tv that lost sound and picture 30 days after purchase. Store directed me to Samsung who has the world worst customer service. They are useless. They send parts for repairs 7 days later. Their repair technician shows up and replaces the parts, still no picture no sound and the tv began to generate screeching sounds. The technician also managed to crack the glass screen in five different places.

It turns out Samsung contracts out their repairs, and they and along with their contractor can’t make up their minds as to how the tv will get fixed. Meantime, I have gone through three different levels of Samsung customers service, contacted their repair contractors several time, and no one seems to know how the tv is going to get repaired. I paid $2500 for a tv that’s a piece of junk.

Samsung meanwhile seems to be unwilling, to do anything that will help me get a tv that works. Their Executive Customer Service, next level up, says I have to wait until all avenues are exhausted according to Samsung’s policy. No one is able to explain to me what policy advocates for leaving a customer with broken down tv for over two week and no idea of when or how the tv will be repaired. Apparently, Samsung and their contractor can’t or unable to decide who is responsible for

If you buy Samsung products, be aware you are dealing with one of the most inept manufacturers in the business.

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